Using the Online Portal
Getting Started
In a business-to-business environment on the Internet, security is of primary importance. Siemens Enterprise Communications, Inc. has implemented a registration process, which will maintain this high level of security. In the initial rollout, the ID administration will be provided by the Siemens Enterprise team; however in the future, customers will have the ability to control ID administration for your business. This process will require designating a person within your organization in the future to serve as Security Administrator to manage the access given to your employees.
Our customer data is managed under a concept where each customer "installed at" site is assigned a number which we call a Customer Master Record (CMR). As defined in our Agreement for Products and Services (APS), each of your "installed at" sites or CMRs roll up to a number called an Enterprise. Security for your company can be assigned at one of three levels, CMR, Group, or Enterprise. Our site currently contains our customer catalog and customer support applications. Remember that the Online Portal will continue to grow and many different departments within your company may require access to our site.
Problems or Questions
If you have problems or questions while using the Online Portal:
Phone:
- To reach a customer support representative, call the SEN Customer Support Center at 1.800.835.7656
- For National Account customers, please call the National Customer Support Center at 1.800.628.7656
Online:
For suggestions and comments:
- Send us an e-mail note by clicking on the Contact Us button on the home page. We will respond as quickly as possible.