Unified Communications Case Study - Town of Enfield
Town of Enfield moves to SIP-based unified communications solution to reduce costs and boost service; 5 year benefits of $1.4m projected with a 6-month payback.
Challenge
Facing rising operational costs and growing; demand for newer technologies, the Town; of Enfield needed to reduce operational; costs, improve scalability, and add unified; communications features to its voice network; which relied on inefficient Centrex technology.
Solution
Enfield implemented an open, SIP-based; unified communications solution from Siemens; Enterprise Communications. The deployment included OpenScape Voice running on an OpenScape UC Server to serve the Town of Enfield’s workforce, government offices, public safety departments and the school system. The project replaced more than 750 ports with SIP phones at over 30 locations, provided enhanced messaging, caller ID, and system-administration capabilities.
Result
Enfield is now on track to realize benefits over five years totaling more than $1.43M from its investment in OpenScape Voice and UC. The savings include lower costs for the telephony infrastructure, tolls and voice messaging, and streamlined phone-number administration. The town is expected to earn a 106% return on its investment of $695K providing a payback in six months.