Introducing OpenScale Services
We organize our services into five logical stages: evaluate, design, implement, operate and improve.
Welcome to Siemens Enterprise Communications Global Services. Our Global Service brand – OpenScale – reflects the two core attributes of our offering – Siemens Enterprise Communications open approach to multi-vendor support and systems integration, and the unique globally consistent scale we offer to regional and global enterprises.
OpenScale Services have a role to play in all aspects of the enterprise communication lifecycle – be it in the initial phases of design or the later stages of operational delivery and improvement. To help you match our services against the phase of your communication project, we divide them into five logical stages. These are as follows:
Evaluate
Services that help enterprises understand the nature and cost of the communications technology and service delivery model that exists in their organisation today; Services that provide insight to the type of Open Communications technology, service management plan and security environment that will underpin the forward looking needs of the business.
Design
Solution & integration design, business case construction and migration design services for your chosen solution.
Implementation
Global implementation, integration and project management services for the realisation of strategic communication projects.
Operate
ITIL based, globally available Managed Services for the efficient, cost transparent delivery of communication environments.
Improve
Services designed to ensure that the chosen communication architecture and associated communication plan are always in alignment with changing business requirements.
Service capabilities at a glance
OpenScale Services are delivered in more than 90 countries, supporting over three million managed customers and maintaining in excess of 25 million communication servers. Our customers choose OpenScale Services for many reasons:
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Best practices in ITIL® (IT Infrastructure Library) in both portfolio and service delivery
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Multi-vendor, multi-technology integration across different international territories
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Unified communications, security and data integration specialists to help you to access new technologies quickly and cost effectively
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Comprehensive, global portfolio of professional, lifecycle and managed communication services
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Resilient remote service infrastructure, delivering Service Desks in 21 languages and remote, secure monitoring, performance and resolution services via global Network Operations Centers
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Service level manager assigned to provide personalized, strategic support
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Single SLA across multi-vendor networks to ensure consistent management and support of complex IT environments
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Consolidated price per user models along with global cost accounting & billing for cost control and transparency
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Opex models for transformation management and communication technology provisioning