Sourcing strategies

Alongside your choices in communication technology, the decisions you make in terms of how to deliver communication services play a key role in the success of your enterprise communication environment.

And it’s not just about Out-sourcing.  At Siemens Enterprise Communications, we prefer to think in terms of ‘Smart-sourcing’ – choosing a Service Delivery and support model that allows you to achieve the optimum mix of in-sourced and out-sourced delivery for your business.

‘Smart-sourcing’ is a key part of OpenScale Managed Services.  We provide flexibility in a shared responsibility approach that allows you to complement your IT alignment and business strategies. There are a number of instances where it makes sense for you to continue to provide some service elements for which you already have the cost controls and skills in place. But equally there are out-tasking opportunities where, due to cost, skills or inflexibility, it makes sense to work with us.

Our OpenScale Managed services can play a vital role in helping achieve a lower cost of ownership and predictable monthly costs. And they can also help take the pressure off managing difficult transitions and accessing the skilled resources required in a complex communications world.

Fundamentally, our service approach is about flexibility and choice.  From full outsource (walk in take-over of existing communications, people, process, technology and delivery) to selective out-tasking of the elements that make the most business sense, we have the right service mix.

Existing customers can place and check status of a service ticket or shop online.