Managed Services
Refocus your IT department on driving the business, while reducing costs at the same time.
Help your IT organizations play a more strategic role in supporting business strategy, by lightening the load of day to day operations with OpenScale Managed Services.
Our global, ITIL-aligned portfolio of out-tasking and outsourcing services for enterprise communications, OpenScale Managed Services reduce complexity and cost. In addition delivers enterprise-wide service consistency, cost transparency and opex models for managed transformation.
Key Managed Services features include:
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ITIL aligned portfolio of communication services for voice (IP & TDM), unified communications, contact centre, video, mobile and converged network infrastructure;
- ‘Pre-packaged’ service offers include full outsourcing of communications management (complete incident and problem management), or selective out-tasking of specific service functions (e.g. service desks, monitoring and performance, moves adds and changes & service reporting);
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Priced per user for predictable enterprise-wide cost transparency;
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Opex models for new technology, migration and on-going infrastructure management;
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Single point of contact for service management and consolidated service reporting;
- ‘Single’ or consolidated service level agreements(SLA) across multiple technologies and vendors;
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Global service availability 24/7/365 supported by over 4500 service professionals.
Smart Source by selecting the sourcing strategy that meets your needs
Visit the OpenScale Managed Service portfolio
Pre-packaged Managed Services that meet best practices
Product Documentation
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.
Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.
Existing customers can place and check status of a service ticket or shop online.