OpenScape Fusion Social Media Integrations
Improve and automate your communications with powerful social media applications
OpenScape Fusion Social Media Integrations enable organizations to leverage social media applications such at Twitter, Google Latitude, and LinkedIn to automate the way you communicate and your business processes.
Embedding Social Media into your communications applications and processes, enables you to reach customers in new ways, expand your market coverage, and enables your employees to connect and share information in real-time, more efficiently.
OpenScape Fusion Social Media integrations are available for Contact Centers and Unified Communicatons, and can be customized to meet your specific business objectives and communication needs.
Contact center integration
OpenScape Fusion Social Media Integration for Contact Centers incorporates real time information from Twitter to help your agents deliver better service or sell more product.
Benefits:
- Engage with customers where they congregate
- Measure & track social media engagements
- Monitor & manage public perception of your company & products
- Deliver more proactive customer service
Unified Communications integration
Socially-aware unified communications is all about leveraging the breadth and reach of social media applications to connect to your customers and your employees faster and easier.
With OpenScape Fusion Social Media Integration for UC, you can:
- Leverage Twitter as a way to reach your contacts on the first try
- Automate your availability and reachability
- Improve team collaboration and response times
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.
Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.
Existing customers can place and check status of a service ticket or shop online.