Chemicals & Pharmaceuticals

Help ensure safety and react quickly to any problems with our contact center and collaboration solutions

Despite extensive research, development and testing to ensure product safety, it is virtually impossible to guarantee that all chemicals and pharmaceuticals will be free from adverse side-effects in every conceivable situation. If any problems are discovered, the recall campaigns and controversy could be very costly and damaging to your corporate image.

The industry, therefore, has a common interest in rapidly identifying any issues. Together you need to continually monitor product effects and provide consumers with relevant and up-to-date information. In the event of a problem occurring, you need to be in a position to pinpoint the its source immediately. Furthermore, you must be able to prove that you have taken all necessary precautions in development or testing to guarantee compliance with statutory requirements.

Collaborate and share information

Our OpenScape Contact Center solutions and OpenScape Unified Communication Suite can help you gather information about product incompatibilities. In the event of problems, they also ensure that you are able organize a rapid and coordinated response and prepare urgent advice for consumers, by:

• Collating information about unwelcome effects, plus customer advice and support via the contact center;
• Coordinating cross-functional responses to incidents or adverse effects.