OpenScape UC Application Enterprise

Access modular unified communications and collaboration functionality to match the diverse needs of your users

The Enterprise edition of OpenScape UC Application provides key unified communications and collaboration functionality, including rich presence, team collaboration, mobile workforce enablement and communications embedded business process integration. It comes in three flavors:

• Essential is designed for individuals who need to stay connected and have access to all messages while away from the office and from any media. 
• Professional is for individuals who are mobile and must to be responsive. These users need to have control over all their communications and be able to have access to the right people quickly in order to achieve first contact resolution. 
• Team is for mobile and collaborative individuals who need to be accessible at all times. These users typically work in a distributed organization, in multiple time-zones and within multiple teams.  Timeliness and speed is a critical factor in their communications.  

Key capabilities include:

• Presence lets users view the voice, video, and IM availability and status of their contacts, enabling them to choose the best method and time to communicate effectively on the first attempt. 
• Multimedia collaboration enables users to initiate planned or spontaneous collaboration sessions, including integrated voice, web, and multi-party desktop video conferencing with Continuous Presence. By using presence information, employees can instantly see whether a colleague is available, allowing spontaneous conference sessions and a fast and convenient way to collaborate in real-time. This also reduces unnecessary spending on business travel and third-party conferencing. 
• Mobility features help highly-mobile employees stay connected and productive at the least possible cost. One Number Service and Device Handover, for example, allows users to be reached on the lowest cost network, anywhere, anytime, and on the device of their choice. The OpenScape Mobile Client provides additional convenience to mobile workers who wish to use their mobile device to access and manage their communications while away from their PC.
• Communications Embedded Business Processes (CEBP): OpenScape UC Application can easily be integrated into your existing business applications and other UCC applications including Microsoft Lync, Outlook, Live Meeting, and SharePoint, and IBM Lotus Notes groupware and Sametime solutions. This increases organizational efficiency and employee productivity, by making communications accessible from within the applications your employees use. It displays presence information for key subject matter experts within the context of the workflow, allowing users to see which colleagues are available to support an immediate business task, and eliminating the need to search directories or toggle between applications. Connecting with the right people at the right time is only a click away, saving time and enabling you to execute business more quickly and efficiently.

Existing customers can place and check status of a service ticket or shop online.