Supporting Services
Select the most appropriate level of support with our flexible services
We have considerable experience in delivering support to both enterprises and carriers and have expert knowledge in communication-as-a-service (CaaS). You can choose the level of support to match your capabilities and requirements, and you can easily transition between levels over time. We can also provide further support from our Professional Services organization in addition to our OpenScale Services portfolio. Our support levels are:
-
Sales partner: need extensive technical support
-
Operations partner: need limited support
-
Independent integration partner: only need backup support and assistance
This means that we can offer full partner support to new service providers along with project management. If you only need limited support, we can supplement your service approach with OpenScale portfolio elements, including remote support, hardware support or a spare parts service.
If you are going to deliver your own support, then we provide offer software support to ensure basic support and continuity. Software support is also a mandatory element of subscription licensing. It includes online support and technical support to help you deliver secured support for your service staff.
Product Documentation
Presentation
OpenScape UC Suite Hosted Edition Summary Presentation
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.
Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.
Existing customers can place and check status of a service ticket or shop online.