OpenScape Contact Center
Contact center solutions help you meet customer needs and maintain a competitive edge
Can you meet the challenge of integrating diverse communication channels, improving agent performance and streamlining operations in your contact centers - all while managing costs and keeping customers happy?
The easily-deployed OpenScape Contact Center can help you meet these goals. It drives first-contact resolution through industry-leading intelligent skills based routing, and gives agent desktop presence and collaboration tools. Customers are kept satisfied and you make the best use of a contact center’s most precious resource – its agents.
Suite of solutions
We have an OpenScape Contact Center to suit every type and size of organization - from customer service to collections and agent-assisted to self-service.
Our integrated packaged software applications cover multi-channel inbound, outbound and self-service/IVR to improve the effectiveness and efficiency of your contact center. Applications include:
Multi-site, multi-channel skills based routing and reporting engine for inbound voice, email, web chat, fax, voicemail and callbacks for medium to large contact centers.
Single-site, multi-channel group based routing and reporting engine for inbound voice, email, fax, voicemail and callbacks for small to medium contact centers
Standalone or integrated outbound contact management solution offering patented predictive dialing, campaign list management and call recording capabilities.
Standards-based self-service software platform supporting touchtone and speech-enabled services, integrated with business applications and databases.
Key features and benefits
Whether you’re a contact center agent, manager or administrator, OpenScape Contact Center’s easy-to-use, graphical user interfaces will allow you to focus on what’s truly important: your customers. It can be deployed as premise-based, managed services, or a hosted model offering. Start with inbound voice and easily add outbound voice, email, web chat, and callbacks through software licenses.
- Drives first contact resolution
- Optimizes contact center resources
- Enhances customer service delivery
- Adapts easily to meet your customers’ needs
- Simplifies implementation and operation
- Fits easily into your existing IT infrastructure
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
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Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.
Existing customers can place and check status of a service ticket or shop online.