OpenScape Contact Center Agile

Access cutting edge multichannel functionality with our software solution targeted at contact centers with up to 100 active agents

Are you limited in your customer service by budget pressures and the lack of skilled resources to implement and operate a contact center? We can help you differentiate yourself with superior customer service though OpenScape Contact Center Agile, our cost-effective and easy to implement multichannel contact center solution.

OpenScape Contact Center Agile is an integrated software application designed for small to mid-sized contact centers that delivers:
 

• Intelligent routing for voice, email and callback
• Support for up to 100 active agents (including remote and distributed)
• A highly visual, easy-to-use Manager Desktop requiring minimal training
• Powerful Agent Desktop for improved productivity
• Innovative presence and collaboration tools to drive first contact resolution
• Integrated IVR for easy, end-to-end call flow design and execution
• Software solution that fits easily within your IT infrastructure
• Integration with Microsoft® CRM as standard
• Seamless upgrade to OpenScape Contact Center Enterprise for investment protection

Key features and benefits

OpenScape Contact Center Agile is fast, easy and cost-effective to set up, and supports traditional TDM, pure IP or hybrid environments. It provides a superior customer experience through intelligent group-based routing, intuitive agent and management tools and comprehensive reporting.

• More first-contact resolution
• Better agent and manager productivity
• Improved customer satisfaction and retention
• Investment protection

Existing customers can place and check status of a service ticket or shop online.