Contact Center Solutions
Our contact center solutions will help you retain, grow and increase customer loyalty
Customers evaluate your quality of service on their total experience, which includes all impressions made throughout the relationship, across multiple channels. That's why you need a call center management solution that integrates easily, is user-friendly, allows for performance monitoring and maximizes your investment in people and technology.
Transform your customer contact
Our contact center solutions will transform your communication with customers. We provide tailored CRM strategies and solutions that help you retain, grow and increase customer loyalty. They increase the productivity of your workforce, improve business processes and allow you to manage information easily.
We have a wealth of experience in call center technology and CRM integration. Our contact center portfolio suits every type of organization and customer experience - from the customer service call center to collections.
You can find out more about the OpenScape portfolio on the following pages:
From small to large, standard to highly customized, on premise to the cloud – OpenScape Contact Center Suite offers flexible choices including social media and customer collaboration solutions.
Integrated packaged software applications covering multichannel inbound, outbound and IVR that improve the effectiveness and efficiency of your call center operations.
Multi-site, multichannel skills based routing and reporting engine for inbound voice, email, web chat, fax, voicemail and callbacks for medium to large contact centers.
Single-site, multichannel group-based routing and reporting engine for inbound voice, email, fax, voicemail and callbacks for small to medium-sized contact centers.
Outbound contact management solution using patented predictive dialing, campaign and list management. Also provides call recording capabilities.
Software-only, standards-based self-service platform supporting touchtone and speech-enabled services, integrated with business applications and databases.
Product Documentation
Infographic
OpenScape Contact Center Suite Infographic