OpenScape Office Contact Center
Improve your customer contact through unified communications with OpenScape Office Contact Center, designed for small and medium sized business
Introducing unified communications to your contact center means that you can provide consistent, high-quality service over any communications channel. This is how OpenScape Office Contact Center improves customer satisfaction, increases revenue and enhances productivity.
Better customer service and profitability
Part of the OpenScape Office UC suite, OpenScape Office Contact Center is activated by a license key. It gives you the ability to see the presence of everyone in the company, so that you route calls to the right person, instantly. OpenScape Office Contact Center also gives your agents access to customer information and contact history at the point of call, so that they can resolve customer calls first time. This increases customer loyalty and can reduce your operating expenses by up to 30%.
Key benefits
• Service customer requests by via email, phone or fax
• Route calls to the right agent, first time
• Increase customer loyalty
• Gain customer insight via powerful recording and reporting tools
Product Documentation
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.
Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.
Existing customers can place and check status of a service ticket or shop online.