OpenScape Office Contact Center
Never compromise on customer service excellence
With unified communications in your contact center, you can provide consistent, high-quality customer service via phone, fax, and e-mail. No matter how your customers like to get in touch, intelligent routing capabilities ensure that queries are handled efficiently. What’s more, your agents will have access to customer information and contact history at the point of call, so they can resolve customer requests within that first call. If your agents do need to take further action, they’ll have a view of everyone in the company, so they can route calls to the right person – instantly.
OpenScape Office is simple to deploy. It includes pre-integrated software options and flexible licensing, so you can scale as needed. Our simple management and reporting interfaces provide the visibility you need to make resourcing decisions to meet call volumes and avoid bottlenecks.
- Skills-based routing of voice calls, callbacks, fax, and e-mail
- Includes 20+ predefined reports
- Provides real-time statistics
- Includes wallboard facility for group viewing
- Screen pop-ups for incoming calls
- Call recording for compliance and security
- Integrated into OpenScape Office HX, LX, and MX systems
Our UCC solutions can help your business - no matter how big or small – get more done and serve your customers better, all while saving money.
OpenScape Office Contact Center Brochure
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
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We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.