Maintenance and support services
Like a well-oiled machine. Like clockwork. Like silk.
You pick the analogy – we make next-gen UC hum, and keep it humming.
Now that you have chosen the solution, we’re here with on-going support – so you can go live faster and realize the full benefits sooner. With support for all stages of your solution’s lifecycle – from planning and implementation to operations and optimization – our full range of services can help reduce your total cost of ownership.
Get the most from our Support for seamless implementation, innovation, and operations. Benefit from our tailored support engagements and project-based offerings to provide on-demand support. Manage technical risk in all phases of the our application lifecycle.
Our Total Care package provides remote break/ fix support with a selectable array of SLAs and flexible options customizable for different areas of your enterprise:
- 24/7 call desk service in twenty one languages
- Web portal access for ticket creation and tracking, parts, documentation and software downloads
- Alarm monitoring for major and critical alarms
- Expert support and incident response
- System restoration to latest stored back-up
- Flexible options and SLAs configurable by site.
Automatic lifetime upgrades with our comprehensive Software Assurance program
Because technology is moving so quickly, it’s essential to keep your communications infrastructure up-to-date and compatible with the latest platforms. OpenScape Software Assurance is a comprehensive program that provides automatic software upgrades over the service contract. Installing regular software upgrades guarantees long term software stability, up-to-date security features and better integration with other products and services.
Key benefits
- Realize cost savings up to 30% over traditional software procurement
- Budget planning with our fixed payment plan
- Access latest release with the highest system stability and most current security features
- Automatic replacement by successor product if solution is replaced.
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
Contact a representative
Need help? We are just an email or phone call away. Please click below to find our phone numbers or to email us.
Find a partner
We have a strong network of partners with varying specialties and locations. For more information view our Partner Locator.