OpenScape Contact Center Campaign Director
Design cost-effective outbound campaigns that improve customer loyalty and retention
Labor can represent up to 80% of a contact center’s operational costs. The challenge is to control and even reduce labor costs but not at the expense of customer service. Agent-assisted and agent-less proactive customer care campaigns are proven approaches to increasing customer loyalty and retention while keeping costs in check
With OpenScape Contact Center Campaign Director, you can build strong customer relationships that drive loyalty, satisfaction and increase revenue. It allows you to implement proactive contact to preemptively reduce inbound call volumes, improve business processes and generate new revenue opportunities.
Key features and benefits
Available fully integrated with OpenScape Contact Center Enterprise or as a stand-alone outbound solution, OpenScape Contact Center Campaign Director allows you to:
Seamlessly and easily manage campaigns, calling records, agent workflow, and campaign strategies
Prioritize who to call, when to call, and the best agent for the call
Minimize compliance risks, monitor calls in real-time and manage essential business rules
Maximize revenue opportunities using contact-level call strategies that allow you to segment your database
Increase agent productivity by implementing predictive dialing that improves agent productivity
Execute multiple concurrent strategies during a campaign
Increase agent satisfaction with an easy-to-use interface
Streamline decision making using real-time performance data
Reduce costs by using outbound IVR to reduce inbound call volumes
New generation of outbound technology
OpenScape Contact Center Campaign Director ushers in a new generation of outbound contact management solutions with patented predictive dialing, advanced campaign and list management, call tactics and call recording capabilities. Campaign management is simplified with a single unified point for administration, management and reporting.
OpenScape Contact Center Campaign Director is a versatile solution, which can be used in all industries, including banking, insurance, government, telecommunications, retail, healthcare and outsourcing for the following applications:
- Telesales and marketing;
- Notifications and alerting;
- Services and support;
- Blended inbound/outbound campaigns;
- Proactive customer care.
OpenScape Contact Center
OpenScape Contact Center
Campaign Director V6
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
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