Specialization: Contact Center Solutions

Channel Certification & Demonstration Capability Requirements

• Two certified account managers (SOCA Sales LAB or SOCA Sales SMB)
• Two certified service engineers (SOCP Service OpenScape Contact Center)
• One certified consultant (SOCP Consultant OpenScape Contact Center)
• One OpenScape Contact Center Enterprise solution available for demonstration

OpenScape Contact Center suite is designed to meet the needs of large, medium and small enterprises

The OpenScape Contact Center suite of applications is designed to suit every type and size of contact center and range of customer experiences. OpenScape Office Contact Center is targeted at the informal contact center market in the small-medium business sector and can scale up to 64 users.

For the large enterprise, the OpenScape Contact Center portfolio is a set of integrated packaged software applications covering multi-channel inbound, outbound and IVR/voice portal that improve the effectiveness and efficiency of a company’s contact center operations.

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