Siemens Enterprise Communications is committed to providing up-to-date information about technologies and services. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions about the best technologies to suit your business or organization.
White Paper - End user adoption, how to amplify your TEAMS
Successfully deploying UC within an organization involves much more than a clean cutover, operative equipment or step-by-step training. This white paper reveals how driving end user adoption of Unified Communications is key to working smarter not harder.
Whitepaper - Enterprise Connect 2013: UC RFP
For a second consecutive year, OpenScape UC scored highest in the Enterprise Connect 2013 UC mock RFP session.
We surpassed six top competitors, including Cisco and Avaya by consistently scoring well in all categories, with top scores for conferencing functionality and CEBP (Communications-Enabled Business Processes.)
For an independent view of how we help you amplify team performance, download the paper.
White Paper - Seven Contact Center Trends You Can't Ignore
How are your contact centers trending? This whitepaper lists the seven trends you’ll need to follow in order to service your customers with style.
White Paper: Best Practices in Implementing Managed Services
Answering your Managed Services questions.
Whitepaper - App-solute smart - A snapshot of mobile applications in the corporate environment
With a constantly growing mobile workforce, the demand for mobile enterprise applications continues to grow. To better understand and help companies plan for mobile application usage in the enterprise, Detecon, a leading ICT consulting firm, joined forces with Siemens Enterprise Communications, to conduct a survey to learn how use of mobile applications is impacting business. This paper reveals the findings, and provides insights on where companies see the highest potential for mobile business applications.
It’s time to re-evaluate an asset that has been long overlooked – team output.
Whitepaper: Vibrant Conversations
Discover how Vibrant Conversations will have the greatest impact on your teams.
The CIO’s Guide to Embracing the Consumerized Mobile Enterprise
As end-user experience grows in importance, CIOs and IT executives must find a way to deliver on the vision of mobile computing. Workers want to be mobile and use the device of their choice, and it’s up to IT organizations to find a way to deliver such flexibility. The CIO’s Guide to Embracing the Consumerized Mobile Enterprise by the Yankee Group offer three steps every CIO must take to support the consumerized mobile enterprise.
Whitepaper - Your World is Changing... Should Your Security Be Built-in?
Today we’re witnessing a major shift in social and technology trends that are set to make a big impact on your business communications landscape.
Whitepaper - Work With Me: The Business Value of Collaboration & How to Make it Work
Collaboration technology is a hot topic – and for very good reasons. Collaboration has clear correlations to business performance, the continued thrust of consumer technologies into the business arena has created expectations and the workforce is becoming more geographically dispersed. Employees need to work together and reach each other without travelling and losing productivity.
Whitepaper: Migrate at your Pace with OpenPath
Your path to optimizing, enhancing andtransforming your business communications. A comprehensive overview of how your business can maximize the potential of its existing communications environment while moving towards unified communications - at the pace and the price that is right for you.
Whitepaper: Microsoft Integration
OpenScape Unified Communications – Interworking with, complementing, and extending the value of Microsoft products.
Whitepaper: Maximizing Return on Communications Infrastructure
Businesses recognize the value of advanced communications for developing a sustainable competitive advantage. Forward-thinking organizations are leveraging advanced technologies such as IP telephony, unified communications (UC) and virtualization to differentiate themselves. This Frost & Sullivan Whitepaper discusses how to minimize spending on Communications Infrastructure through investments made in Managed Services.
Whitepaper: Aberdeen Group - Unified Communications - Unleashing Transformation, Efficiency, Collaboration and Compliance
How does unified communications transform an organizations communications infrastructure, improve efficiency, optimize work processes and provide business continuity & compliance. The Aberdeen Group surveyed 184 organizations to find out.
Whitepaper: Virtualization in the Contact Center - Best Practices for Success
In this whitepaper Irwin Lazar Vice President, Communications and Collaboration Research, Nemertes Research takes an in depth look at Virtualization within the contact center.
Whitepaper: OpenScape UC Suite – IPv6 Transition Strategy- Executive Summary
IPv6 is a basic requirement when communication networks are designed. The reason is the lack of public IPv4 addresses in the near future.
Siemens Enterprise Communications supports the transition from IPv4 to IPv6 with products of the OpenScape Unified Communications (UC) Suite.
Based on a fictitious customer’s scenario, this white paper demonstrates the transition to IPv6 recommended by Siemens Enterprise Communications which allows a smooth migration from IPv4 to IPv6.
Quality of Service (QoS) - Default Setting Profile
In order to enforce enterprise network wide Quality of Service (QoS) policies, consistent settings of the QoS parameters (DSCP, IEEE802.1D, …) are required.
This white paper specifies the Siemens Enterprise Communications recommendations for the QoS parameter value settings applied to all SEN solutions and upcoming products related to real-time communication (VoIP, Video …).