Whitepapers
Are you up to speed with the latest industry thinking?
Siemens Enterprise Communications is committed to providing you with up-to-date information. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions.
SMB Communications Study: Uncovering the hidden cost of communications barriers and latency
This paper discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business in 8 different countries, across 8 different verticals, and up to 400 employees experience in their daily business activities.
Siemens Enterprise Communication Drives Cost Efficiencies & Employee Productivity with OpenScape Unified Communications Solution
"OpenScape has been estimated by Mainstay’s study to have the potential to deliver up to US$18.7 million in bottom-line telecommunications related savings over five years. In addition, the centralization of voice services through OpenScape has significantly improved our ability to control and monitor these costs in the future."
Stefan Meuser, CFO
SIP Open Communications for Smart Grid Devices
Today’s solutions for Smart Grid communications are proprietary and vertically integrated. An open, standards-based architecture for Smart Grid communication is needed to propel the Smart Grid into mainstream deployment. This paper looks at how Session Initiation Protocol (SIP) can bring the same kind of revolutionary change it brought to the telecommunications industry to the Smart Grid.
Boosting Collections Performance Whitepaper
Modern technology coupled with the implementation of best practices drive successful collections performance while relieving collectors of the necessity to be experts in all of the mandatory requirements of various laws and regulations.
Communications in a Difficult Economy
Recession is upon us. This paper addresses three key imperatives for communications management for a tough economy:
The Evolution of Mobile Unified Communications
This whitepaper, by the Yankee Group, looks at the advances in mobile Unified Communications technology and how it can benefit your organization’s strategic initiatives.
First-Call Resolution Revisted – Why it still matters most, and how to improve it
This paper discusses the key findings of a large benchmarking study of over 300 leading North American call centers and discusses why First Call Resolution matters most for impacting a call center's and organizations performance.
OpenScape Video: Bringing HD Videoconferencing to Unified Communications
In this paper you will find out more about Siemens OpenScape video and its part in bringing HD videoconferencing to UC.
Frost & Sullivan's Leveraging the Value of Communications in the Enterprise
This paper outlines the key trends in enterprise communications and offers best-practice recommendations for integrating VoIP, unified communications and video conferencing over an IP network to achieve a complete collaboration solution.
Practical considerations for Deploying 802.11n
This paper will outline the issues to consider when making the move to 802.11n.
Siemens Demystifies Enterprise FMC
This paper will explain the key drivers and underpinning technology of Enterprise Fixed Mobile Convergence.
OpenPath Whitepaper
This paper demonstrates how Siemens can help you make the transformation to an Open Communications and collaboration environment, at your own pace.
Open Communications Whitepaper
This paper tells you how you can empower your business community with Open Communications.
Analysis - Mobile Workforce Management - Mobilizing Businesses Processes IDC
This study investigates the emerging market for mobile workforce management. It highlights the emerging trends for white- and blue-collar applications.
Enterprise Communications 2.0: Creating Competitive Advantage
This white paper argues that enterprises can compete more effectively in the global marketplace, increasing revenues and lowering costs through deployment of innovative ways of connecting people, processes, and information.
Fragmented Communications - Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?
This paper describes several categories of latent costs that are unnecessarily borne by businesses (who have not deployed UC) each year. The paper will explore ways to identify these costs and, more importantly, explore ways of eliminating these costs through the practical application of UC solutions.
ITIL Whitepaper
Siemens Enterprise Communications is following the ITIL¨ approach to improve our own position in professional service delivery capabilities and to adapt to customer instructures with open, best-in-class standards.
Green IT
Modern unified communication solutions converge the different communication media and means within enterprises, boosting the productivity of the workforce and the entire company. More efficient enterprises use energy more efficiently. And this is precisely the point at which economics and ecology meet.
