Managed Services

Put the focus of your IT department back on driving your business – and reduce costs at the same time.

IT organizations are increasingly being requested to play a strategic role in supporting organizational strategy. However, many IT professionals simply don’t have the time to make this happen due to the ever growing demand of day to day operations.

OpenScale Managed Services provide a global, ITIL-aligned portfolio of out-tasking and outsourcing services for enterprise communications. Our service solutions reduce complexity and cost, deliver enterprise wide service consistency and cost transparency and offer opex models for managed transformation.

Managed Services Key features include:

• An ITIL aligned portfolio of communication services available across voice (IP & TDM), contact centre, unified communications, mobile, video and converged network infrastructure;
• Options for full outsourcing of communications management (full incident and problem management), or selective out-tasking of specific service functions(e.g. service desks, monitoring and performance, moves adds and changes & service reporting) organized around ‘pre-packaged’ service offers;
• Price per user models for cost predictability and enterprise wide cost transparency;
• Opex models for the provisioning of new technology, migration and on-going management of new communications infrastructure;
• Extensive options for multi-vendor service management;
• Single point of contact for service management and proactive, consolidated service reporting;
• ‘Single’ or consolidated service level agreements across multi-technology, multi-vendor domains;
• Global service availability 24/7/365 supported by a network of over 4500 service professionals;
• Access to our global network of professional service and integration specialists.