OpenScape Concierge
Bring the benefits of unified communications to receptionists other telephone attendants
OpenScape Concierge is the world’s first true unified communications (UC) attendant and is designed for use with our enterprise platforms OpenScape Voice and HiPath 4000. It extends the benefits of UC beyond desktop users to also support telephone attendants, such as receptionists, with real-time UC-based presence status information for contacts.
In addition, OpenScape Concierge also provides the user with detailed data on incoming customer calls, supports call queue and corporate directory integration, as well as full UC status information. This allows telephone attendants to more easily direct incoming calls to the right person n the organization.
Key features
- UC based status information and status change for UC contacts;
- Supports networked OpenScape Voice and HiPath 4000 systems;
- Detailed display of customer data for incoming calls;
- Fast call pickup mode;
- 252 individual repertory keys;
- Up to 20 always visible ‘speed dial’;
- Adaptable layout;
- Pictures for employee contacts;
- Incorporates web server to handle local service requests;
- Standard LDAP directory synchronization;
- Administration tools;
- Real-time and historic reporting.
How to buy
Whether you are a new customer looking for an industry-leading Unified Communications and Collaboration solution or a current customer looking to change an existing system, we can help you get what you need.
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