OpenScape Alarm Response

Mitigate the unexpected, handle critical events smoothly, engage response teams rapidly and communicate with employees and the public professionally, all from reliable one source.

Let’s face it, accidents do happen.  It’s how you deal with them that prevents them becoming disasters.  And that’s what OpenScape Alarm Response does superbly well by providing alarm, control, information and coordination across the company.

OpenScape Alarm Response

• brings critical information to the right people, via multiple devices instantaneously to help them handle critical situations
• helps safeguard people in hazardous environments and hazardous situations
• keeps everyone informed by active announcements to secure sites and buildings and by passive dial-in information-services for employees and the public

Applications in Action

OpenScape Alarm Response has been serving critical institutions and industries for many years, including:

• In healthcare
• In hospitals and care facilities
• Sends nurse emergency calls to mobile handsets in combination with nurse-call and patient monitoring systems
• Provides better protection to nurses and effective care to the patients in need
• In manufacturing and industry
• Delivers malfunction reports from industrial and process controls to the right mobile service technicians
• Brings better protection to lone watchmen and employees in hazardous work areas
• Provides site-wide announcements and alerts and information to employees
• In the financial industry
• Flexible instantaneous conferencing to ensure the quick exchange of vital information
• In custom applications
• Customized alerting and notification services through ESPA-X standard interface
• Includes Integration and Support Services

OpenScape Alarm Response supports:

• Broadcasting/alerting
• Interfaces to Emergency Services
• Personal security
• General network-wide positioning
• Email services for system telephones
• Instantaneous phone conferences for Response Teams
• Internet-Controlled Conferencing
• Announcement and monitoring services
• One number services and group calls
• Public Information Systems
• CSTA services for host systems

Key features:

• Scalable – Can support up to 986 alarm inputs and can be connected to PSTN and Enterprise phone systems and VoIP systems;
• Open Interfaces – PSTN, Enterprise Analog, Digital and VoIP systems, ESPA-X Alarm Interfaces, Profibus-DP Interfaces, EIB/Konex via LAN and DEKI Interfaces, SMTP based Alarms, and much more
• Flexible – Communicates with phones (cellular, stationary, DECT, WLAN), pagers and PCs or PDAs with special web clients; informs by announcements, display text and text messages;
• Easy to use – Accepts calls and dials users, but also through-connects audio sources and switches subscribers to bilateral calls or conferences; communicates with host systems and external sensors or actuators; locates handsets and tags/medallions, both in DECT and in WLAN infrastructures; offers specialist emergency call functions.
• Custom Integration – Available for custom integration with plant maps and alarm systems, email systems, personal security systems, production environments, etc.