OpenScape Office Contact Center

Never compromise on customer service excellence

With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and  flexible way.

The only unified communications and collaboration solution built specifically for small and medium sized business

With unified communications in your contact center, you can provide consistent, high-quality customer service via phone, fax, and e-mail. No matter how your customers like to get in touch, intelligent routing capabilities ensure that queries are handled efficiently. What’s more, your agents will have access to customer information and contact history at the point of call, so they can resolve customer requests within that first call. If your agents do need to take further action, they’ll have a view of everyone in the company, so they can route calls to the right person – instantly.

OpenScape Office is simple to deploy. It includes pre-integrated software options and flexible licensing, so you can scale as needed. Our simple management and reporting interfaces provide the visibility you need to make resourcing decisions to meet call volumes and avoid bottlenecks.

Features

• Skills-based routing of voice calls, callbacks, fax, and e-mail
• Includes 20+ predefined reports
• Provides real-time statistics
• Includes wallboard facility for group viewing
• Screen pop-ups for incoming calls
• Call recording for compliance and security
• Integrated into OpenScape Office HX, LX, and MX systems

Our UCC solutions can help your business - no matter how big or small – get more done and serve your customers better, all while saving money.