Managed Services

Let us do the heavy lifting.

Managing and operating a complex, multi-vendor, multi-technology global network is hard work.  Keeping it reliably available with high quality-of-service is harder.  Doing it while maximizing ROI and minimizing costs? You get the picture. We can help.

Some of our biggest customer relationships don’t directly involve our technology.  We deliver end-to-end support and monitoring for voice, data, applications and security solutions from multiple vendors, underpinned by the ITIL® (IT Infrastructure Library) Common Service Catalogue (CSC) – the internationally-recognized best practices for service management. We create customized solutions with service level agreements (SLA) to suit your needs, whether you are looking for complete outsourcing or out-tasking.  Whatever your technical requirements and your business needs, we help you perform better.

Managed Services isn’t just out-sourcing. It’s smart sourcing. Our shared responsibility approach complements your IT alignment and business strategies. We provide the skills and cost controls to flexibly and efficiently deliver turnkey services as well as individual managed services. Our economies-of-scale and deep experience lets us efficiently handle the time-consuming, mundane tasks that eat into your staff’s valuable time, freeing them for high-return activities. It’s a smart way to work.

Our Proactive Support package takes the worry out of performing day-to-day network management and gives you a cost-effective alternative to expanding your IT department.

By constantly monitoring your network for faults, performing configuration backups and providing a proactive service manager with your interests at heart, we help you deliver the most reliable communications infrastructure possible.

• Dedicated service-level manager
• Single-point-of-contact, closed loop fault management, fault monitoring and incident response
• Backup and restore services

With Proactive Support, your skilled IT teams and resources are free to pursue your strategic business goals with confidence.

When downtime isn’t an option, our Advanced Performance Management package provides the protection to guarantee your network is always available.

We give you clear visibility into what your network is doing, so you know where your risks and bottlenecks are, and can predict the affect of network changes to ensure maximum uptime.

• Performance Monitoring checks the health of services and applications, 24/7
• Threshold monitoring for early identification of capacity problems
• Health Reporting on performance issues and recommended responses
• Accurate Configuration Management data that’s critical for safely implementing change

Siemens Enterprise Communications Advanced Performance Management allows you to understand exactly what is running in your network and how it is performing to give you confidence in, and control over, your infrastructure.