Information technology has revolutionized the way businesses share information and ideas. The trouble is that juggling all the emails, messages, voice mails and phone calls you’re bombarded with can actually be slowing your employees down, leaving your customers waiting for answers, or just costing you a fortune! But now there’s a way to combine and streamline all the vital communications that drive your business forward, with OpenScape Office.
Expand your outlook
OpenScape Office is the industry’s first software-based Unified Communications (UC) solution built specifically for small and medium businesses, joining all of your communications together with the familiar programs and applications that your office uses everyday. It lets you combine your phone calls, voicemail boxes, conferencing, fax, and messaging into a single, unified solution that allows your employees to communicate and collaborate more easily and efficiently than ever before.
OpenScape Office delivers cutting-edge UC capabilities that are normally only found in solutions for large enterprises, customized for the small business user and delivered via their existing Microsoft Outlook window. From the myAgent for Outlook toolbar, users can easily and intuitively launch conference calls, record calls, check on the presence of their peers, as well as control how, when, and by whom they can be contacted at any given time. Furthermore, OpenScape Office’s sophisticated presence capabilities can automatically update voicemail greetings based on the Outlook Calendar, or create Outlook Calendar entries based on the user’s presence status.
But at the end of the day, what truly matters is what Unified Communications can do for your business, and just take a look at all of the advantages OpenScape Office can offer:
Lower communications costs:
• Unified voicemail system for mobile & landline
• Bring voice conferencing services in-house
• Leverage lowest-cost communications with SIP trunking
• Reduce office space with a broad range of integrated mobility options
Get more done:
• Collaborate better with automatic integration between presence, voicemail, MS Outlook calendar,
and contacts
• Enable your employees to call, conference, or find all of their contacts in just a few clicks from
Microsoft Outlook
• Reach out faster via drag & drop conferencing, IM, and “click to dial” from any application
• Mobilize your communications for a more accessible, flexible and agile workforce
Serve customers better:
• Take advantage of OpenScape Office’s built-in multimedia contact center – featuring unique
integrated presence and UC capabilities – for superior first contact resolution
• Give your employees reachability and control over how they can be contacted whenever and
wherever they want
• Ensure that customers can get quickly connected to your company’s experts at a single phone
number to improve customer service and response times via presence and one-number
functionality
OpenScape Office is available on two different platforms to suit your business: as a pre-integrated application supporting up to 150 IP or analog clients on the OpenScape Office MX all-in-one UC platform; or as an easy-to-install software module for HiPath 3000 platforms, supporting up to 384 IP, analog, or TDM clients. No other solution makes it so easy to improve the way your company operates with Unified Communications!
