Communication filtering for increased employee efficiency and effectiveness
Today’s employees are overwhelmed with communications. Too many devices, media options, and increasing communication volume make it almost impossible for the average worker to meet communications expectations. Employees are expected to be responsive, sales-oriented, and productive regardless of whether they are working remotely, travelling, or visiting customers. It’s overwhelming!
The gift of time
Finding the critical balance between availability for communication and uninterrupted time for concentrated work, is a major aspect of employee productivity and a big challenge in today’s busy and complex communications environment for employees and employers alike.
OpenScape ComAssistant is an enterprise communication filtering application which enables users to route incoming phone and email to preferred communication devices such as a fixed or mobile phone or voice mail.
Avoid the overload
With OpenScape ComAssistant, knowledge workers can create uninterrupted time to execute high-priority business, such as customer meetings, while ensuring mission-critical communications get through, and because users define their own communication profiles, employees are able to perform with optimal efficiency without becoming overloaded.
OpenScape ComAssistant users work more productively and more effectively as employees are able to:
- Focus on revenue-building opportunities, not mundane tasks
- Stay accessible and responsive to real-time communication needs
- Ensure critical communications get through, regardless of media or location.
- Filter out lower priority information to concentrate on high-priority activities
- Manage calls and messages with ease, even while away from home or the office.
Employees are able to filter and route in-coming communications to match their individual priorities and schedule. It allows them to achieve a balance between availability and time for concentrated work - a balance that every knowledge worker needs in order to perform their jobs optimally.
