For emergency services and incident response units, being prepared is essential. That is why Siemens delivers a future-proof platform you can rely on absolutely. Our comprehensive, modular suite of applications and services dovetails with existing infrastructures to deliver seamless information flows and superior operating performance, all on the basis of real-time information and communication. Coordination and collaboration between organizations is significantly improved. All of which slashes response times by as much as 40 to 60% in some cases.
Command Control Center solutions improve safety and security, both in the public realm and in industry. The safety issues at stake are many and varied – from everyday emergencies through potentially hazardous outages at utilities to major disasters and terrorist threats.
While citizens demand better service, governments too are imposing increasingly strict performance targets and legal requirements. Compliance is imperative, not an option.
At the same time, public budgets are tight, so cost-effectiveness and efficient resource deployment are more important than ever even in the context of life-saving emergency services.
Essentially, command and control is all about effective communication – between a caller and the command center agent to begin with, and then between the command center and the various organizations in the field. The very nature of this field of work creates highly complex workflows involving multiple systems, organizations and processes. Every link in the chain must fit perfectly, because time is of the essence.
Specifically, command center staff have to overcome a number of hurdles:
- Lack of real-time information
- Communication with and coordination of field staff
- Collating and evaluating data from multiple sources
- Lack of access to historical information
When an incident occurs, information flows in thick and fast from all kinds of sources. Command Control Centers from Siemens Enterprise Communications channels all this information to a single central point, where it can be recorded, evaluated and processed quickly and efficiently – all in real time.
A seamless flow of information enables the command control center to pinpoint the location immediately and take prompt, well-founded decisions based on all relevant information. Also, lower complexity reduces the possibility of errors and misjudgements.
The different organizations involved (the police, fire, rescue and salvage services in the event of a major road accident, say) can thus be coordinated and controlled efficiently, guaranteeing optimal outcomes even under severe time pressure.
Customers of the Siemens Command Control Center solutions are benefiting from:
- Faster, more efficient incident response. Customers report 40 to 60% reductions in response times. Systems can be accessed faster, the information gathering/analysis process is streamlined, decision tools are linked seamlessly, and communication is more effective.
- More economical deployment of resources. Workflow handling and productivity are improved, while decisions are accelerated and optimized thanks to real-time information. In many cases, fewer operatives are needed.
- Public image/public opinion. Public satisfaction about emergency service performance is by no means the least important factor. Efficiency that saves both lives and tax-payers' money pays dividends on every level.
