Whitepapers

Siemens Enterprise Communications is committed to providing you with up-to-date information. In this section you'll find authoritative reports and educational documents to download that can help you to make informed decisions.

This White Paper examines the requirements for and use of Intelligent Branches and Gate-ways for Enterprise, Service Provider, and Cloud Applications. It explains how modern communications products can provide scalable and feature-rich communications

An interesting look and essential read about the implications of the UK Governments new budget and how it will impact organisations moving forward.

This White Paper uses this evolving communications background to provide an overview of the proven economic benefits of Software-Based Communications from the Data-Center, IP Least-Cost Routing and SIP Trunking.

To discover the synergies between business and social media, Yankee Group commissioned by Siemens Enterprise Communications conducted groundbreaking research examining how social media is changing consumer behaviours and what businesses can do to succeed in a connected world.

Key Finding - 70 Percent of Consumers Want to Interact Via Social Media, Only 30 Percent of Companies are Ready For It

A Frost & Sullivan White Paper discussing how to maximise spending on Communications Infrastructure through investments made in Managed Services.

This White Paper provides a comprehensive overview of the Virtualization plans for the Siemens Enterprise Communications OpenScape UC Server 2010 and for OpenScape UC Suite.

UK local government aspires to be the best of the best, to be seen, quite rightly, as a global leader in local area management.

The eyes of the world will be on the UK during the 2012 Olympics and, as the Governments own IT strategy (January 2010) confirms, the need to transform public services and to fully exploit ICT to achieve this is accelerating. It is you, the information and technology managers, who will help, with others, to stimulate the radical thinking, then identify and implement the practical solutions. Tomorrow’s public sector will involve solving some extremely difficult dilemmas that are now forming a clear agenda for the future, read more in the following white paper.

It is a great time to be working in public service delivery! Economic imperatives, together with the potential that technology offers, are directing you to deliver more effective and efficient services. You and your colleagues now have a opportunity for a more exciting involvement in shaping your organisation’s future than ever before. Hence the theme for this White Paper ‘Rethinking public service delivery – technology and local government trends’.

This paper discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business in 8 different countries, across 8 different verticals, and up to 400 employees experience in their daily business activities.

"OpenScape has been estimated by Mainstay’s study to have the potential to deliver up to US$18.7 million in bottom-line telecommunications related savings over five years. In addition, the centralization of voice services through OpenScape has significantly improved our ability to control and monitor these costs in the future."

Stefan Meuser, CFO

Today’s solutions for Smart Grid communications are proprietary and vertically integrated. An open, standards-based architecture for Smart Grid communication is needed to propel the Smart Grid into mainstream deployment. This paper looks at how Session Initiation Protocol (SIP) can bring the same kind of revolutionary change it brought to the telecommunications industry to the Smart Grid.

Modern technology coupled with the implementation of best practices drive successful collections performance while relieving collectors of the necessity to be experts in all of the mandatory requirements of various laws and regulations.

Recession is upon us. This paper addresses three key imperatives for communications management for a tough economy:

This whitepaper, by the Yankee Group, looks at the advances in mobile Unified Communications technology and how it can benefit your organization’s strategic initiatives.

This paper discusses the key findings of a large benchmarking study of over 300 leading North American call centers and discusses why First Call Resolution matters most for impacting a call center's and organizations performance.

In this paper you will find out more about Siemens Enterprise Communications OpenScape video and its part in bringing HD videoconferencing to UC.

This paper outlines the key trends in enterprise communications and offers best-practice recommendations for integrating VoIP, unified communications and video conferencing over an IP network to achieve a complete collaboration solution.

This paper will outline the issues to consider when making the move to 802.11n.

This paper will explain the key drivers and underpinning technology of Enterprise Fixed Mobile Convergence.

This paper demonstrates how Siemens Enterprise Communications can help you make the transformation to an Open Communications and collaboration environment, at your own pace.

This paper tells you how you can empower your business community with Open Communications.

This study investigates the emerging market for mobile workforce management. It highlights the emerging trends for white- and blue-collar applications.

This white paper argues that enterprises can compete more effectively in the global marketplace, increasing revenues and lowering costs through deployment of innovative ways of connecting people, processes, and information.

This paper describes several categories of latent costs that are unnecessarily borne by businesses (who have not deployed UC) each year.  The paper will explore ways to identify these costs and, more importantly, explore ways of eliminating these costs through the practical application of UC solutions.

Siemens Enterprise Communications is following the ITIL¨ approach to improve our own position in professional service delivery capabilities and to adapt to customer instructures with open, best-in-class standards.

Modern unified communication solutions converge the different communication media and means within enterprises, boosting the productivity of the workforce and the entire company. More efficient enterprises use energy more efficiently. And this is precisely the point at which  economics and ecology meet.