OpenScale Total Care

Reliable communications are intrinsic to your business’ success.  OpenScale Total Care provides the assurance of knowing you will have access to expert assistance and quick resolution in the event of a disruption.   And, OpenScale Total Care can be designed to meet your exact needs across the enterprise with SLAs and optional add-ons that are selectable by site, you get exactly the services you need, where and when you need them.

Features:

• Call Desk services available 24x7x365 in 21 languages
• Web Portal for self-service ticket tracking, downloads and user assistance
• Alarm monitoring for major and critical incidents
• Availability of experts to resolve issues quickly and effectively
• System restoration
• Selectable SLAs and optional add-ons configurable by site