Managed Service Packages

Maintaining a reliable, high-performance network and delivering stable communication services and applications are essential for the success of your enterprise.  With the multitude of challenges in managing these complex networks finding the right mix of services can seem a daunting task.

OpenScale Proactive Support and Advanced Performance provide comprehensive coverage that enables you to integrate your new solution quickly and minimize the risk of disruption, free up your IT Staff, protect your continuity and maximize your ROI with the lowest total cost of ownership in the market.

OpenScale Proactive Support

Provide your business with the most reliable communications infrastructure possible. OpenScale Proactive Support protects your communications infrastructure by constantly monitoring your network, providing closed-loop fault management via a 24x7 Service Desk, performing configuration backups and an assigned dedicated service level manager.

Benefits:

• Assurance that your Service Manager is responsible for meeting service levels and making specific recommendations for improvement
• Single point of contact service desk for closed loop fault management
• Restoration and protection in the event of data loss or corruption
• Cost effective alternative to hiring IT Staff
  

OpenScale Advanced Performance

Predict and prevent failures and ensure your network is available at all times. OpenScale Advanced Performance provides a clear map of your network with 24x7 performance and QoS monitoring, so you know what’s on your network, how it is performing, where your risks and bottlenecks are and what applications and equipment need updating.

Benefits:

• Predictive change management minimizes the risk of interruption
• Cost predictability with intelligent insight to your network
• Assure business continuity and avoid the massive costs of downtime
• Maximize performance by identifying capacity problems and bottlenecks
• Set your own capacity thresholds