OpenScape for SAP Business ByDesign ©

Seamlessly integrate OpenScape unified communications functionality within the SAP Business ByDesign application.

OpenScape for SAP Business ByDesign © is the seamless integration of OpenScape unified communications functionality within the SAP Business ByDesign application, providing your employees a convenient and efficient way to instantly collaborate in real-time, facilitating faster action and decision-making.

By embedding key communications features such as click to call, launching a conference call, receiving calls, sending an instant message, or viewing the availability status of key contacts, and making them accessible directly from within the SAP Business ByDesign application, organizational efficiency and employee productivity is increased.

OpenScape for SAP Business ByDesign © offers a comprehensive set of unified communications capabilities and is available in flexible solution packages and licenses, with an optional monthly fee payment option. Each package provides incremental value and productivity gains, allowing businesses to choose the functionality that meets the needs of their users and their business.

Key features

• Real-time communications seamlessly integrated into SAP Business processes
• Easy to use inbound and outbound telephony features such as click to call, click to conference, hold, connect, consult, transfer and alternate
• Caller Identification and contacts displayed based on the context of the workflow task
• Teambar for more effective team collaboration
• Presence information providing the availability status of key contacts
• Instant Messaging
• Server based CTI journal, offering re-dial and scheduled calls
• Seamless integration with other applications such as Microsoft Outlook and IBM Lotus Notes or LDAP
• Other optional features include: fax functionality, VoIP SIP softphone, unified messaging (fax, SMS, voice messages), audio+Web+video conferencing, IVR, and ACD/multimedia contact center.

Benefits

• Improves and accelerates strategic business processes by making communications accessible from within the applications your employees use
• Reduce time and labor spent on communications -based tasks
• Enables communications to the right people at the right time to support an immediate business task , and eliminates the need to search directories
• Saves time and enables your employees to execute business more quickly and efficiently
• Accelerates organizational and customer responsiveness.
• Extends the value of your SAP Business ByDesign application