OpenScape Office

The only unified communications and collaboration solution built specifically for small and medium sized business

With OpenScape Office small to medium-sized businesses can get more done each day, improve customer service and save money.

OpenScape Office is a user-friendly unified communications solution that offers integrated voice and conference services, voice mail, messaging, mobility, a Multimedia Contact Center and presence status functionality, delivering cutting-edge UC capabilities to the small and medium size business user in the most comprehensive, easy-to-use and  flexible way.

Get more done

• see all of your emails, calls and faxes in one place along with other vital business information
• see which team members are available and the best way to contact them via presence
• initiate a conference call with a couple of clicks of a mouse
• call and message screening, along with call routing settings, let you focus on the task at hand without missing key calls

Improve customer service

• call routing ensures the best available person takes each incoming call
• incoming calls are accompanied by relevant client information appears on the computer screen
• leverage social media integration to extend your communications reach and stay close to key customers
• one-number reachability limits phone tag
  

Save money

• built-in, in-house conference calling can reduce external costs by up to 90%
• SIP-based (Internet-based) lines can reduce trunk charges from 20 to 30%
• supports a multiple types of mobile workers reducing the need for travel or additional office space

OpenScape Office offers flexible solutions depending on a business' current needs and IT infrastructure: 

• OpenScape Office MX

OpenScape Office MX is an all-in-one, unified communications appliance with network connectivity for standalone and multisite environments.

• OpenScape Office LX

OpenScape Office LX is an all-in-one, unified communications solution to run on standard servers for standalone, multisite and virtualized SW environments.

• OpenScape Office HX with HiPath 3000

OpenScape Office HX delivers unified communications via an easy software installation for customers who already have, or are interested in, the HiPath 3000.

• OpenScape Office Contact Center

A built-in  module available on  OpenScape Office MX, LX and HX, the OpenScape Office Contact Center provides customer service teams with the tools they need to help solve problems and generate sales.