OpenScape Office Contact Center

Improve your customer contact through unified communications with OpenScape Office Contact Center, designed for small and medium sized business

Bring the benefits of unified communications to your contact center to provide consistent, high-quality service no matter how your customers choose to contact you. With OpenScape Office Contact Center, you can interact effectively over any communications channel, thereby improving customer satisfaction, increasing revenue, and enhancing productivity.

Better customer service and profitability

OpenScape Office Contact Center is part of the OpenScape Office UC suite and can be activated by simply enabling a license key. It allows you to see the presence status of everyone in the company, so that you can identify and route calls to the right person, instantly.

And by giving your agents access to customer information and contact history at the point of call, OpenScape Office Contact Center also helps them deal with customer calls first time. This increases customer loyalty and can reduce your operating expenses by up to 30%. The time your team saves can be spent helping to grow your organization, which will generate sales and improve service even further.

Key benefits

• Great customer service via email, phone or fax
• Calls are routed to the right agent, the first time
• Increase customer loyalty
• Gain insight into customers via powerful recording and reporting tools