OpenScape Xpressions

Much more than voice mail.
Unified Messaging.

OpenScape Xpressions makes you more productive, more efficient, and more responsive. By providing one centralized inbox for all messages - voice, email, fax and SMS text messages - mobile and home-based workers stay connected all the time.

No more missed calls
Don’t struggle with call-backs and missed calls, or manually re-route calls and take messages. Unified Messaging empowers you to process large volumes of incoming voice traffic and other communications, accurately and correctly, while working more productively.

Key benefits

• 'Hear' email using text–to-speech capability
• 'See' voicemail using speech-to-text
• Accelerated responsiveness
• Increased productivity
• Reduce agent resources required to handle large call volumes

Key features:

• Customizable interactive voice response (IVR) tools give staff their messages, emails, faxes and SMS in one place on their own terms.
• Sophisticated speech portal lets you interact intuitively with your inbox wherever you are without keystrokes via natural language understanding (NLU).
• Convenience features such as automatic authentication from trusted numbers, personal auto-attendant for every user, and personal shortcut keys for administration, make Xpressions quick and easy.