Managed Service Offerings

Free up time, resources and money with our extensive range of managed services offerings

Business is about managing time, resources and budgets. Managing your own communications infrastructure will make significant demands on all three. Our managed services are designed to enable you to free up your time, resources and money.

Our portfolio brings together technologies in voice, data, applications and security from multiple vendors, underpinned by the ITIL® (IT Infrastructure Library) Common Service Catalogue (CSC) – the internationally recognized best practices for service management. We create customized solutions with service level agreements (SLA) to suit your needs, whether you are looking for complete outsourcing or individual managed services.

The key elements of our managed services and outsourcing portfolio include:

Service Management

We offer a multi-lingual service desk as a Single Point of Contact (SPOC) for all service requests including fault/query logging, resolution and coordination of remote, on-site and spare parts service, directly or through service providers. In addition we will assign a service level manager to monitor and report on your managed services in line with the agreed service levels. They also supervise technical escalation procedures and employ improvement programs to correct failures.

Monitoring & Performance Services

With our fault monitoring services we continually check your voice, network, server and applications. We also offer performance monitoring via regular, scheduled analysis to ensure there is sufficient capacity to meet your business requirements at all times.

Administration Services

We can provide moves, adds and changes (MAC) on site, or remotely for software, and we can co-ordinate third party MACs for you. Our Network Inventory Service keeps track of the current status of your infrastructure to support asset management and serves as the basis for efficient Change and Release Management.

Cost Management Services

Our call detail recording managed service captures, records and reports on your IT services. Your costs can then be allocated to divisions, departments or even individual employees to help maximize your efficiency and transparency.

IT Service Management

The realization of complex and global managed service and outsourcing projects requires detailed analysis, solution design and implementation services. Our IT Service Management (ITSM) Professional Services Suite will ensure your project is a success, by incorporating:

• Business needs assessment;
• IT Service Management quick check;
• ITIL® assessment;
• IT strategy workshop;
• IT Service Catalog redesign;
• Make or buy decision support;
• SLA development and definition;
• Due diligence;
• Redesign IT service processes;
• Drawing up operational concept;
• Process implementation