OpenScape Xpert

Enjoy advanced multi-line communications in trading floors or dispatch control centers

OpenScape Xpert is an industry first, best-in-class, pure IP solution that addresses two distinct markets: all kind of trading floors like from financial services organizations and dispatch operations. The latter includes the public sector (Police, Fire brigade, Ambulance), airports and command and control for military, utilities and transport networks.

Designed to provide multi-line VoIP communications, OpenScape Xpert uses an open system architecture with standardized protocols and components. It is an ultra-reliable, secure solution managed in a centralized data center, which protects all confidential information on phone calls through voice encryption and recording.

OpenScape Xpert can easily be integrated into existing communications systems and customized to meet your specific needs. It also offers easy and affordable upgrades and unparalleled workflow integration benefits. This includes the ability to bring diverse applications together into a single network, such as those that supply business data, customer information, phone, email, voice recording playback and video.

Simple user interface

Users access the solution through the OpenScape Xpert soft client, which is an easy-to-use, context-sensitive, Windows-based user interface. The soft client application can be configured individually for each user, setting their favorite language and number of handsets, for example. It can be used with hard turrets or on PCs for back office and home users.
 
We have also offer customized devices for the solution, including the OpenStage Xpert 6010p unit, which is ergonomically designed for ease of use with a high-definition 10-inch touch screen and hard keys.

Increased capability and productivity

Trading floors: stock, commodity and energy traders always work under time pressure to trade and close the deal for the best price. OpenScape Xpert allows everyone working in trading markets to manage multiple phone calls simultaneously using Speech Monitoring and share information in close collaboration with internal colleagues via intercom.

Dispatching centers: dispatchers need to coordinate the response to any safety or security threat. OpenScape Xpert helps all involved persons work together via phone lines, radio control and video surveillance. In emergency situations, users can also activate specific alarm settings that direct all communications to the required contacts.

Key benefits

• Increased capability and interaction among users to help reach a common decision fast;
• Enhanced employee satisfaction and team productivity;
• Location-independent personnel resource planning;
• Increased redundancy to expand disaster recovery and business continuity;
• Limited damages caused by unforeseen failures;
• Adheres to legal requirements;
• Ensured compliance;
• Protected existing investments;
• Reduced total cost of ownership (TCO).