Supporting Services

Choose the right level of support for your organization with our flexible service

We have gained considerable experience supporting both enterprise and carrier customers and have built up expert knowledge in the communication-as-a-service (CaaS) arena.  This enables us to support both partners and hosted service providers with our extensive services portfolio.

The level of our support service depends entirely on your capabilities and requirements and you can easily transition between the below levels over time. Depending on your needs we can provide further support from our Professional Services organization in addition to our OpenScale Services portfolio. The levels are:

• Sales partner: need extensive technical support for your operational business
• Operation partner: need limited support
• Independent integration partner: only need backup support and assistance

In practice, this means that we are able to offer full partner support if you are a new service provider along with our own project management. If only partial Siemens Enterprise Communications Support is needed we can supplement your service approach with OpenScale portfolio elements regarding, remote support, hardware support or a spare parts service.

If you are going to deliver your own support services, then we will supply software support to ensure basic support and continuity. Software support is also a mandatory element of subscription licensing. It includes online support and technical support to help you deliver secured support for your service staff.