OpenScape Best Practices Case Study of OpenScape Self-Usage

Learn how Siemens Enterprise Communications expects to realize a net savings benefit estimated at €30.3 million over a 5 year period as a result of deploying its own OpenScape solutions worldwide

Challenge

After expanding to every corner of the globe, Siemens Enterprise Communications found that it was facing many of the same business challenges shared by its largest customers: a communications infrastructure that was growing increasingly fragmented and expensive to maintain; a workforce that needed better tools to collaborate more effectively; and a management team that needed better visibility and control over widely distributed operations.

Solution

• Implemented a full range of OpenScape solutions, including new applications for voice, web, and video conferencing, mobile communications, contact center, networking, security, and system administration
• Replaced hundreds of premise-based locally managed systems and services in 134 offices spanning 30 countries, with a single private cloud-based UCC platform powered by economical SIP trunking technology, a global wide area network, and two redundant, fault-tolerant data centers on two continents 

Result

• Reduced IT and communications costs
• Streamlined system management
• Improved workforce productivity
• Realized net savings of €30.3 million and a ROI of 114% over five years

The Assessment by Mainstay Partners

Research and analysis for this case study was conducted by Mainstay Partners LLC, the leading boutique management consulting firm focused on quantifying and communicating the business value of technology. Mainstay Partners has performed hundreds of studies for leading information technology providers including Siemens, Oracle, SAP, Microsoft, Dell, Lexmark, HP, Cisco, EMC, NetApp, Fortify Software and HP for the past decade. This white paper was based on interviews with Siemens Enterprise Communications’ business executives, IT executives and IT project personnel; review of project planning documents and financial reports; and other external industry literature. ROI calculations use industry standard assumptions regarding the time value of money. Information contained in the publication has been obtained from sources considered reliable, but is not warranted by Mainstay Partners LLC.