The facts
How crucial is the interaction with your customers and partners to the success of your business? And what relevance does this give your Contact Center strategy?
The challenges
What's driving the evolution of your customer and partner interactions? And which challenges are you addressing in the next 12 months?
The solution
Enhance your customer interactions while reducing costs with the OpenScape Contact Center Suite, designed to increase first contact resolution rates.
You choose your components from the modular suite of contact center applications and decide whether to deploy the solution on premise, in the cloud, or in a hybrid configuration.
The benefits
Calculate the financial benefits that the OpenScape Contact Center Suite can deliver to your business.
The facts
Should your contact center be in the cloud? How do you evaluate whether the cloud contact center is right for you? And what are the opportunities that a cloud contact center can bring to your business?
The solution
OpenScape Cloud Contact Center is a compre- hensive set of contact center software solutions that run on a secure and reliable platform, with all of the cost savings and flexibility that only the cloud can offer you.
Experience the solution
Experience OpenScape Cloud Contact Center's comprehensive set of applications and see how easy it is to set up and operate a world class contact center using intuitive web-based agent and management interfaces.
The benefits
Calculate the potential savings that OpenScape Cloud Contact Center can deliver to your business.
The facts and challenges
What influence does a good customer sevice have on the success of your business? And what are the crucial parameters and levers for good customer service?
The solution
With OpenScape Contact Center Agile and Enterprise you realize the optimal interaction with your customers.
From a simple service hotline to a company wide multi channel Contact Center - you have always the best solution to significantly increase the first contact resolution rate, make optimal use of all channels (phone, e-mail, chat, social media, video and web collaboration) and the efficient use of your resources.
The seamless integration
Fast and easy access to all relevant information for solving a customer issue is essential for a efficient and effective interaction with your customers. Therefore OpenScape Contact Center Enterprise delivers you standard integrations for SAP, Siebel and Microsoft Dynamics. And we will be happy to realize every individual integration via our professional services for you.
The benefits
Calculate the potential savings that OpenScape Cloud Contact Center can deliver to your business.
The facts
What significance does the proactive customer outreach within sales, marketing and service have for the success of your business?
The challenges
Companies know which customers are most likely to buy, pay, donate and switch. They know when they like to be called and which phone number to call. They know what customer demographics are likely to be ideal customers and which aren’t. As a result, your outbound dialing solution needs to be as smart as your marketing and customer service programs are.
The solution
OpenScape Contact Center Campaign Director offers you all tools you need for an optimal proactive customer outreach - no matter if you are doing pure Outbound or integrated Inbound and Outbound. You build campaigns based on your sales, marketing and service strategy and easily and quickly implement them at the highest quality level.
The benefits
With OpenScape Contact Center Campaign Director you increase sales by running your campaigns in highest quality and with success. At the same time you reduce costs by optimally utilizing your resources. And in paralell you increase customer satisfaction and retention.
The facts
How important is it to collaborate with customers and partners to improve service, sales, and support?
The solution
From the classic IT-Helpdesk to full sales support to customer service, OpenScape Contact Center Customer Collaboration Solutions will dramatically improve the customer experience. With just a simple click, agents and customers can initiate a secure web collaboration session. Agents and customers share their screens, provide live desktop video, chat, share files, and even whiteboard! And your customers are free to use their preferred device - from laptop to tablet to smart phone.
Free 30 day trial
The Customer Collaboration solution requires our OpenScape Web Collaboration application. Try our OpenScape Web Collaboration application free for 30 days. You’ll see why it’ll become your agents’ favorite way to provide customer care; and your customers’ favorite way to get exceptional service.
The benefits
With our Customer Collaboration Solution, you'll gain a strong competitive advantage by providing direct and personal service to your customers. This gives you a significant increase in customer satisfaction and retention on the one hand, and first contact resolution on the other hand.
You have already invested in another web collaboration platform?
The facts and challenges
How do impressions about your products, services and company develop nowadays? How do your prospective customers inform themselves? And what are the risks and opportunities out there for you?
The solution
Whether you use social networking to reactively handle service inquiries, or proactively manage your brand, OpenScape Contact Center Social Media Solutions incorporate Social Media just like any other customer interaction channel into your contact center. Agents use a unified desktop for all customer interactions, and Managers use the same reporting and monitoring tools for all media types.
The benefits
Minimize the impact of negative statements and incidents by engaging with influencers early - before it becomes a major catastrophe. At the same time you increase customer satisfaction and retention by engaging customers on their preferred social media channel. And finally you optimize sales and marketing by providing focused placements of messages and offers.
The facts
How crucial is the interaction with your customers and partners to the success of your business? And what relevance does this give your Contact Center strategy?
The challenges
What's driving the evolution of your customer and partner interactions? And which challenges are you addressing in the next 12 months?
The solution
Enhance your customer interactions while reducing costs with the OpenScape Contact Center Suite, designed to increase first contact resolution rates.
You choose your components from the modular suite of contact center applications and decide whether to deploy the solution on premise, in the cloud, or in a hybrid configuration.
The benefits
Gain competitive advantage by easily adapting to serve customers the way they want, using their preferred channels of contact. Flexibly scale your solution up or down to meet seasonal or project-specific business. And choose the optimal consumption model (OpEx, CapEx or a mixture of both) for your business.