OpenScape Contact Center
Technology Marketing Corporation (TMC) has announced the winners of Customer Interaction Solutions magazine's 2010 Product of the Year Awards.
Customer Interaction Solutions is the leading publication dedicated to CRM, contact/call centers and teleservices since 1982. The editors of Customer Interaction Solutions selected companies to receive the esteemed Product of the Year Awards based on their vision, leadership and diligence.
"Representing the best in the industry, winners of the Product of the Year Award have demonstrated a devotion to excellence and the further advancement of the call center and CRM industry through their innovative products and services. I extend my congratulations to all of this year's winners and I look forward to seeing their contributions to the industry in 2011," said Erik Linask, group editorial director of TMC.
"Customer Interaction Solutions has recognized the most ground-breaking products for 13 years through this prestigious award honoring the most deserving companies. We are proud to honor the greatest achievements in the advancement of call centers, CRM and teleservices technologies in 2010," said Rich Tehrani, CEO of TMC. "These companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them," Tehrani continued.
Siemens Enterprise Communications was awarded “Product of the Year” from CIS magazine for the following two solutions:
IP Contact Center Technology Pioneer Award
(TMC) Customer Interaction Solutions magazine has named OpenScape Contact Center as a recipient of a 2008 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call center and teleservices industries since 1982.
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
“Siemens Enterprise Communications has proven to our editorial team at Customer Interaction Solutions, that OpenScape Contact Center is a groundbreaking IP contact center technology. OpenScape Contact Center has been designed with the needs of the contact center market in mind and the potential of IP behind it and deserves this significant honor,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Siemens Enterprise Communications for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”
Product of the Year Award 2008 by Customer Interaction Solutions® Magazine
OpenScape Contact Center has received a 2008 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine
“I am pleased to honor Siemens Enterprise Communicatoins for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”