Notas de prensa
Siemens Enterprise Communications moves Durham University into the IP telephony fast lane
Milton Keynes, UK, Aug 22, 2011
Top UK University to implement new communications infrastructure across its entire operations in 6,500 user licence deal
Siemens Enterprise Communications, a premier provider of enterprise communications, has been appointed by Durham University as its strategic technology partner to implement a next generation communications system as part of a university-wide investment programme to deliver world-class facilities for its 15,000 students and 3,000 staff. The Communications Infrastructure Upgrade (CIU) project will enable Durham to meet the challenge of continuing to provide exceptional facilities for its UK and international students while achieving significant efficiency savings to allow reinvestment.
As part of the upgrade programme, Durham is introducing Siemens Enterprise Communications’ IP telephony platform, OpenScape Voice, and migrating 1,500 voicemail accounts to its Xpressions voicemail system, which will offer greater workplace flexibility for Durham’s academic and support staff. The new system comprises 6,500 voice licenses, underpinned by a core university-wide dual vendor data network. To provide increased capacity and greater resilience, it will offer time-saving benefits and a reduction in overall call costs through a more streamlined communications program, replacing six legacy ISDX systems and a legacy voicemail system currently used at the university. The agreement includes a five year maintenance contract.
Durham has also chosen Siemens Enterprise Communications’ OpenScape Contact Center application to significantly enhance its IT helpdesk function, which will help improve staff productivity and ensure user queries are answered quickly and effectively.
Colin Hopkins, head of CIS Network Support, Durham University, says: “We are committed to offering staff and students the best possible facilities. As such, the University is undergoing extensive renovations – including new buildings and new technology. As part of this project, we opted to implement IP telephony across the entire university, to create a more efficient phone network that will ultimately support our ambitious plans to deliver outstanding service to our student base.”
To provide technologically advanced yet cost-effective study and research facilities, Durham decided to upgrade many facilities, as well as introduce a new university-wide data network to underpin its new Siemens Enterprise Communications IP telephony system. This new infrastructure, which is currently being upgraded, will give the university’s governing body the option to upgrade to full unified communications at a later date.
By 2012, 6,000 IP telephony handsets will be in operation across 30 of the university’s locations. The session initiated protocol (SIP) based communications system will offer the ability to introduce features such as presence to allow staff to check their colleagues’ availability.
To date, the upgrade and relocation of the telephony services based at the North Lodge site saw in excess of 2500 extensions and voicemail redirected, with the Contact Centre live from the 9th of April 2010. These developments incorporated the demolition of the core site North Lodge, which was the central telephone exchange for the whole University, routing and directing telephone calls across the entire estate. This was a major milestone in the overall migration.
The CIU project will continue for a further 12 months, during which IP telephones and data network upgrades will be executed across the remainder of the university, seeing benefits in improved capacity, resilience and quality of the data and telephony services.
Andy Clark, head of public sector, Siemens Enterprise Communications says: “This is a significant project with a renowned UK university to deliver an extensive and forward thinking communications infrastructure. The decision to move to a centralised IP-based communications infrastructure will provide both staff and students with an enhanced communications experience, eliminating third party costs and reducing administration costs. In a complex organisation such as a university, creating one communications system is a smart and efficient way to facilitate a more streamlined working environment.”
About Siemens Enterprise Communications
Siemens Enterprise Communications is a premier provider of end-to-end enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based architectures to unify communications and business applications for a seamless collaboration experience. This award-winning "Open Communications" approach enables organizations to improve productivity and reduce costs through easy-to-deploy solutions that work within existing IT environments, delivering operational efficiencies. It is the foundation for the company's OpenPath® commitment that enables customers to mitigate risk and cost-effectively adopt unified communications. Jointly owned by The Gores Group and Siemens AG, Siemens Enterprise Communications companies include Siemens Enterprise Communications, Cycos, and Enterasys Networks.
For more information about the Siemens Enterprise Communications or Enterasys, please visit
www.siemens-enterprise.com or www.enterasys.com
Note: Siemens Enterprise Communications & Co K.G. is a trademark licensee of Siemens AG. HiPath, OpenOffice, OpenScape and OpenStage, are registered trademarks of Siemens Enterprise Communications & Co K.G. or its affiliates. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
This release contains forward-looking statements based on beliefs of Siemens’ management. The words "anticipate," "believe," "estimate," "forecast," "expect," "intend," "plan," "should," and "project" are used to identify forward-looking statements. Such statements reflect the company's current views with respect to future events and are subject to risks and uncertainties. Many factors could cause the actual results to be materially different, including, among others, changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products, lack of acceptance of new products or services and changes in business strategy. Actual results may vary materially from those projected here. Siemens does not intend or assume any obligation to update these forward-looking statements.
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